Frequently Asked Questions

• What is Ecohomes?

  Ecohomes is a digital platform that connects consumers, contractors and producers of environmentally friendly products for sustainable building and home renovation needs.

• How to order eco-friendly products?

  Select the products you want, add them to your cart, then proceed to the checkout process. We support various payment methods including bank transfers and digital wallets.

• Are the products at Ecohomes certified?

  Yes, all products at Ecohomes have undergone rigorous curation and many have international certifications such as GreenLabel, Low VOC, and other energy efficiency standards.

• How long does it take to deliver the product?

  Delivery times vary depending on destination location. For the Jabodetabek area, the estimate is 1-3 working days, while outside Java it takes 5-10 working days.

• Is there a warranty for the product purchased?

  Each product has a different warranty policy according to the manufacturer’s provisions. Warranty details can be seen on each product page before purchase.